Privacy Policy

Hamada Gold Experience (hereinafter referred to as “our company”) has established the following privacy policy (hereinafter referred to as “this policy”) regarding the handling of users’ personal information for the services (hereinafter referred to as “these services”) provided on this website.

Article 1 (Personal Information)

The term “personal information” refers to the “personal information” as defined in the Act on the Protection of Personal Information, and refers to information about living individuals that can identify a specific individual through the name, date of birth, address, telephone number, contact details, or other descriptions contained in the information, and data such as fingerprints and voiceprints, as well as information that can identify a specific individual from that information alone (personal identification information), such as the policyholder number on a health insurance card.

Article 2 (Method of Collecting Personal Information)

When users register to use our services, we may ask for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, and driver’s license number. We may also collect information about transactions and payments involving user personal information from our partners (including information providers, advertisers, and advertising recipients. Hereafter referred to as “partners.”) etc.

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which our company collects and uses personal information are as follows.

  1. To provide and operate our services.
  2. To respond to inquiries from users. (including verifying their identity.)
  3. To send emails about new features, updates, campaigns, etc. for services that users are currently using, as well as information about other services provided by our company.
  4. For contacting users as necessary for maintenance, important announcements, etc.
  5. To identify and refuse service to users who have violated the terms of use or who are attempting to use the service for illegal or inappropriate purposes.
  6. To allow users to view, change, delete, or view their usage status of their own registered information.
  7. To bill users for the use of paid services.
  8. Purposes incidental to the above purposes of use.

Article 4 (Change of Purpose of Use)

  1. Our company shall only change the purpose of use of personal information when it is reasonably recognized that the new purpose is related to the original purpose.
  2. In the event that the purpose of use is changed, the Company shall notify users of the new purpose of use in the manner prescribed by the Company or publish it on this website.

Article 5 (Provision of Personal Information to Third Parties)

  1. Except in the following cases, our company will not provide personal information to third parties without obtaining the user’s consent in advance. However, this does not apply in cases permitted by the Personal Information Protection Law or other laws and regulations.
    １．When it is necessary for the protection of a person’s life, body, or property, and it is difficult to obtain the consent of the person in question.
    ２．When it is particularly necessary for the improvement of public health or the promotion of the sound development of children, and it is difficult to obtain the consent of the person in question.
    ３．When it is necessary to cooperate with a national agency, local public body, or a person or entity entrusted by either of these in the execution of duties prescribed by law, and obtaining the consent of the individual in question is likely to hinder the execution of said duties.
    ４．When the following matters have been notified or announced in advance and our company has submitted a notification to the Personal Information Protection Commission.
    　１．The purpose of use includes providing the information to a third party.
    　２．The items of data to be provided to a third party.
    　３．The means or method of providing the information to a third party.
    　４．Stopping the provision of personal information to third parties upon request from the individual.
    　５．The method of accepting requests from the individual.
  2. Notwithstanding the provisions of the preceding paragraph, the following cases shall not be considered as providing the information to a third party.
    １．When the Company consigns the handling of all or part of personal information within the scope necessary to achieve the purpose of use.
    ２．When personal information is provided as a result of business succession due to reasons such as mergers.
    ３．When personal information is used jointly with a specific party, and the individual has been notified in advance or has been placed in a position where they can easily find out about the fact, the items of personal information to be used jointly, the scope of the parties using it jointly, the purpose of use for the parties using it, and the name or title of the person responsible for managing the personal information in question.

Article 6 (Disclosure of Personal Information)

  1. When the individual requests disclosure of their personal information, we will disclose it to them without delay. However, if disclosure falls under any of the following, we may not disclose all or part of it, and if we decide not to disclose it, we will notify the individual to that effect without delay. Please note that we will charge a fee of 1,000 yen per request for the disclosure of personal information.
    １．Cases where there is a risk of harm to the life, body, property or other rights or interests of the individual or a third party.
    ２．Cases where there is a risk of causing significant disruption to the proper conduct of the Company’s business.
    ３．In cases where it would otherwise be in violation of the law.
  2. Notwithstanding the provisions of the preceding paragraph, information other than personal information, such as history and profile information, will not be disclosed as a general rule.

Article 7 (Correction and Deletion of Personal Information)

  1. If the personal information held by the Company about the user is incorrect, the user may request the Company to correct, add to, or delete (hereafter referred to as “correct, etc.”) the personal information in accordance with the procedures specified by the Company.
  2. If the Company receives a request from a user as described in the preceding paragraph and determines that it is necessary to respond to that request, it shall make the correction, etc. of the personal information in question without delay.
  3. When the Company has made a correction, etc. based on the provisions of the preceding paragraph, or when it has made a decision not to make a correction, etc., it will notify the user of this without delay.

Article 8 (Suspension of Use of Personal Information, etc.)

  1. If the Company is requested by the individual to suspend or delete the use of their personal information (hereinafter referred to as “suspension of use, etc.”) on the grounds that the personal information is being used for purposes beyond the scope of the intended use or that it was obtained by wrongful means, the Company will conduct the necessary investigation without delay.
  2. If, based on the results of the investigation in the previous paragraph, it is determined that it is necessary to comply with the request, the Company will suspend the use of the personal information in question without delay.
  3. If the Company has suspended use, etc. in accordance with the provisions of the preceding paragraph, or has made a decision not to suspend use, etc., it will notify the user of this without delay.
  4. Notwithstanding the preceding two paragraphs, if there are significant costs involved in suspending use, or if there are other difficulties in suspending use, but it is possible to take alternative measures to protect the rights and interests of the user, then these alternative measures shall be taken.

Article 9 (Changes to the Privacy Policy)

  1. The contents of this policy may be changed without notifying users, except in cases where laws or other matters specified in this policy require otherwise.
  2. Except in cases where otherwise specified by our company, the revised privacy policy shall come into effect from the time it is posted on this website.

Article 10 (Contact Us)

For inquiries regarding this policy, please contact the following.

Address: 1474-7 Nagasawa-cho, Hamada City, Shimane
Office name: Hamada Gold Experience
Representative: Tomoya Sekiguchi
Email address: info@hamada-gold-exp.com

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